If you have any questions regarding our return policy, please feel free to reach out to us at: info@bashandbill.com.

Return/Exchange Policy:

We accept returns on all apparel items that have been unworn, undamaged, with tags attached, in the same condition you received it in. If the product was not what you were expecting or does not fit properly, we understand, just be sure to contact us within 7 days of receiving the item, along with your order number, to request a return. Your apparel return will be granted within 7 days as long as you contact us first, prior to returning the item and all other criteria is met. If we receive a product back, without first being notified, it will be refused.

As a small business, it is important for us to keep track of our small batch inventory. Therefore, by hearing from our customers, before items are returned, that something is on it’s way back to us, we can earnestly expect it, instead of it being overlooked or lost in the mail. 

Since Bash & Bill is a small shop, exchanges can become difficult when up against the customer demand. Therefore, if you have ordered the wrong size, and would like a different size in exchange, please just notify us within 7 days to request a return, and freely reorder the correct size. Once we receive your original item, we will refund your product.

When returning any of our gift products or wall hangings (where applicable), products must be returned unused and unopened. You must also please contact us prior to mailing back any products so that we may enter your return into the system, so that we can be expecting it before it arrives. You have 7 days, from the time your product is delivered to you, to contact us if you would like to return your item.

*We do not cover return shipping fees on any product you decide to return.

Refunds:

When your return is received, we will notify you by email of the receipt of your item and that your product will be inspected prior to issuing a refund. You will then be notified again, by email, of the approval or rejection of your return, with the reason as to why. If a product was returned to us without prior notification it will be refused and returned back to you. If a product appears to be worn, it’s likely your return will be rejected and product will be returned back to you. If we approve your return, your refund will be processed right away, and will be applied to the original method of payment. 

*Please note that shipping fees are not refunded unless the product arrived to you damaged. 

Damaged Items:

We carefully inspect each product before mailing it out to you, however, it’s possible that a flaw was overlooked, or a product is damaged during shipping. Therefore, we encourage you to please inspect your items when they arrive to you to be sure that you are happy with your product and that there are no damages. If you do see any damage, please contact us immediately (within 24 to 48 hours) upon receiving the item so that we can kindly rectify the issue for you. 

We will happily replace any damaged product if notified in a timely manner, by emailing us your name, order number, and a photo of the damage. We request an immediate notification when it comes to damaged products because it allows us the opportunity to file a claim with the delivery service we use, in order to make sure that our products, and your orders, are handled gently in the future. As a company, we only have a small window to file our claims, so we rely on our customers to help us in order to hold the right people accountable for the mistake.

*We will replace any damaged item, and cover the shipping cost for the replacement.

**Please take note that there are some items that are not refundable and cannot be returned. Those items include: stickers, cards, personalized signs/banners, art prints, books, handmade wooden wall signs, personalized announcement signs, and any specified final sale items.**

Missing Items:

If you realize there is an item missing from your order, please contact us within 24 hours of receiving your delivery. If you do not report items missing from your order in a timely manner, we lose the ability to file a claim with the delivery service we use. Missing items, of course, is no fault of yours—the customer, however, by reporting it promptly to us, it will help us with the process of gaining our valuable small-batch inventory back. As a small business, our inventory is golden to us, as our profit margins are thin and most of our products are created in house. Ideally, receiving a lost product back would be the best outcome for us, therefore reporting early gives us the opportunity to contact our delivery service to track it down. There may also be a time where we mistakenly leave out a product from your package. That, of course, is no fault of yours either. We will happily send you the missing product as long as you contact us within 24 hours of delivery notifying us of which product is missing. This will allow us to check your package against our shipping system by examining the weight of your package to determine if a product was indeed missing and which product it was. From there, a decision will be made whether to send out the missing product or find another solution.

Order Cancellations:

After placing your order, if you decide that you no longer want to proceed with it, no problem! Just contact us within 24 hours of placing your order by emailing your name and order number, to hello@bashandbill.com. Considering that everything is made to order, it is important to contact us within the 24 hour window, as after that timeframe we may have already began processing your order, and your product may have entered into the “making” phase.